Residents

Toluca Terrace Apartments in Burbank

Resident Information

Toluca Terrace Apartments in Burbank is known as a beautiful community to call home. If you have any questions, please don’t hesitate to email, call, or stop by the office.

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Toluca Terrace Apartments
333 North Screenland Drive
Burbank, CA 91505

P: 818-842-9999
F: 818-450-0666

TolucaTerrace@francispm.com

OFFICE HOURS
Mon-Fri: 9:00 AM-6:00 PM
Sat-Sun: 10:00 AM-5:00 PM

Maintenance Service Requests

Our service team remains here to serve you. We are completing service requests by appointment only, and face masks are required. We invite you to call the office and schedule a service request appointment.

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333 North Screenland Drive

Very Walkable

Learn more about Burbank

Apartment FAQ

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Are there any tips to save energy in my apartment?

Apartment Lighting

  • Replace incandescent lighting with compact fluorescent bulbs. Compact fluorescent bulbs use 20 percent of the electricity and last 10 times longer.
  • With compact fluorescent bulbs, it is best to only turn off lights if you will not be using them for more than 10 or 15 minutes. Constantly turning on and off compact fluorescent lights will significantly reduce bulb life.
  • Reducing the wattage of incandescent bulbs in frequently used areas.

Apartment AC/Heat

  • Save considerable energy by turning your apartment AC off (or setting the thermostat higher) when you are not at home.
  • During the summer months, set your thermostat at the highest comfortable setting. We recommend a setting of 78-80. You can save 7 to 10% on your cooling costs for each degree above 78.
  • During the winter months, set your thermostat at the lowest comfortable setting. We recommend a setting of 68-70. You can save 7 to 10% on your heating costs for each degree below 70.
  • Use ceiling or portable fans to supplement your air-conditioning in occupied rooms. Replace filters quarterly and do not block registers and return vents with furniture or drapes.

Daily Apartment Living

  • Use flat bottom pans that match the size of your stove burners. Clean the oven when its still warm from cooking.
  • Use a microwave oven when it will work just as well as another method.
  • Run appliances like the dishwasher and washer/dryer only when full.
  • Turn off appliances and lights when you aren’t using them.
  • Turn off/unplug all small electrical equipment, such as radios, VCRs or TVs when not in use.
  • Turn off the lights when leaving an empty room.
  • Close your blinds during the day.
  • If you have a fireplace, close the damper when not in use.

What kind of pets do you allow? Do you permit exotic pets?
Pets are not allowed without management’s prior written approval and payment of pet deposit and fee in full for each pet. There is a limit of two pets per apartment. Prior to approval of your application or before you acquire a pet, you must schedule a pet interview with management and provide a certificate of health, from a licensed veterinarian, that states pet breed, age, weight, height and vaccinations received. We will photograph your pet for our records.

How many pets may I have?
You may have 2 pets per apartment.

Are there any deposits, special fees, or monthly charges to have a pet?
Please contact our leasing office for current details.

What are the fees to apply for an apartment?

Before you apply to lease an apartment in our community, please take the time to review our rental criteria. The term “applicant(s)” under these criteria means the person or persons that are authorized occupants under the lease. All persons over the age of 18 will be required to complete an application and pay an application fee of $40 per applicant. These are our current rental criteria; nothing contained in the requirements shall constitute a guarantee or indicate representation has been met. This information is limited to the third party sources and shall include employment verification, rental payment history, criminal history and credit reporting services used.


What is acceptable “proof of income” to sign a lease?
Accepted forms of Income documentation include: An original W2 form, and a most recent one month worth of original pay check stubs, or 12 months of original bank statements showing a consistent monthly income, or 6 months of original bank statements along with a copy of the previous year’s tax return.


Is my security deposit totally refundable?
We offer a refundable deposit. Please contact the office for details.


If I get a job transfer, can I break the lease?
Yes, you can exercise the Choice of Damages, Early Termination Addendum.

Choice 1 You agree to pay $_______ (an amount that does not exceed 2 month’s rent) to us as liquidated damages or early termination fee in accordance with California state if you breach the Lease Contract and we have obtained a writ of possession, or if you have surrendered Initial possession of the dwelling unit before the lease term expires, or if you have abandoned the dwelling unit, or if you elect to terminate the Lease Contract before the lease term expires. You understand and accept this liquidated damage or early termination fee specified herein, which election is made by you at the inception of the Lease Contract. In the event this Choice is selected, then we are entitled to rent and all other charges (including property damages to the dwelling unit beyond normal wear and tear) accrued through the end of the month in which we retake possession of the dwelling unit, in addition to the liquidated damages or early termination fee amount set forth in this paragraph in accordance with California State Law. However, we waive the right to seek additional rent beyond the month in which we retake possession.

Choice 2 You do not agree to liquidated damages or early termination fee and you acknowledge that we may seek damages as provided by law in accordance with California State law (1), (2) or (3) if you breach the Lease Contract and we have obtained a writ of possession, or if you have surrendered possession of the dwelling unit before the lease term expires, or if you have abandoned the dwelling unit, or if you elect to terminate the Lease Contract before the lease term expires. In the event this Choice 2 is elected, you may owe future rents as they become due under the lease.


Can I change to a month-to-month lease plan after my first year?
Yes.

What utilities are included in my lease?
Water and trash are included in your lease.

How long is the term of the lease?
We offer 3, 6 and 12 month leases.

Do you accept leases for short terms?
Yes.
What are your qualification standards?
Qualifications Acknowledgement

Welcome to our community. Before you apply to lease an apartment in our community, please take the time to review our rental criteria. The term “applicant(s)” under these criteria means the person or persons that are authorized occupants under the lease. All persons over the age of 18 will be required to complete an application and pay an application fee of $40 per applicant. These are our current rental criteria; nothing contained in the requirements shall constitute a guarantee or indicate representation has been met. This information is limited to the third party sources and shall include employment verification, rental payment history, criminal history and credit reporting services used.

  • FAIR HOUSING: All Applicants must be treated alike. We do not deny housing approvals because of race, color, ancestry, national origin, religion, sex, marital status, family status (children), age, sexual orientation, source of income, mental or physical disability or medical condition.
  • INCOME: The collective verifiable income of the Applicant(s) must be at least three times the monthly rent income. If income is not verifiable by employee, or if the Applicant is self-employed, the following would be required: An original W2 form, and a most recent one month worth of original pay check stubs, or 12 months of original bank statements showing a consistent monthly income, or 6 months of original bank statements along with a copy of the previous year’s tax return. NO overtime or bonus may count as income unless there is a two-year verifiable history. A qualified Lease Guarantor may be used for Applicants with no verifiable income or insufficient income. The Guarantor must make four times the monthly rent income.
  • IDENTIFICATION: Applicants must present an original, government-issued photo identification document in the true and correct name of the applicant. Acceptable forms of identification include, but are not limited to: a valid drivers’ license, valid state identification card, and a valid passport.
  • EMPLOYMENT: Applicants must have verifiable current employment and three years employment history or a verifiable source of income. Student status will be accepted as an alternative to employment history provided it can be verified. All applicants must provide original documentary proof of school enrollment such as, but not limited to: a valid student I.D. card or student visa document AND a letter confirming current enrollment from the school registrar.
  • CREDIT: The Collective Debt Service of the Applicant(s), including rent, may not exceed 70% of gross income. Applicant must have three or more years of good credit. If, after applicant’s credit history has been processed and no United States credit history is available, the Applicant may (at applicant’s expense) request a credit search from another country. If Applicant takes exception with the credit findings, he or she is responsible for contacting the creditors and/or the credit bureau. If the discrepancy can be clarified, the Applicant will be considered on the basis of new information.
  • Applicant must have sufficient cash reserves or a line of credit to accommodate major cash demands such as loss of employment, illness, or major car repairs. Applicant must have a verifiable checking and/or savings account and must provide a most recent original bank statement. If Applicant is lacking sufficient cash reserves or line of credit, Applicant must have a qualified Lease Guarantor. A Guarantor may NOT be used to compensate for Applicant’s poor credit, employment instability, or bad history or lack of residency.
  • RENTAL HISTORY: Each Applicant and occupant must have two or more years of good verifiable occupancy history from current and previous landlords.
  • CRIMINAL REPORT: Background and criminal record checks will be conducted. An applicant will be denied for any of the following: a) A conviction of manufacturing and/or distributing a controlled substance; b) Conviction of any offense that would threaten the health, safety, property or peaceful enjoyment of the premises by other residents; c.) conviction of any offense that would threaten the health, property, and/or safety of the owner, employee(s), contractor(s), or agent(s) involved in the operation of the property. Convictions described in (b) and (c) will be evaluated based on the nature, severity, and recency of criminal conduct; the facts or circumstances surrounding the criminal conduct; the age of the individual at the time of the conduct; evidence that the individual has maintained a good tenant history before and/or after the conviction or conduct; and evidence of rehabilitation efforts.
  • AN APPLICANT WILL BE AUTOMATICALLY DENIED FOR THE FOLLOWING REASONS:
    • Anyone having been evicted by a previous landlord for cause.
    • Anyone having negative rental or homeownership history such as unresolved debt to a previous landlord or mortgagor, or non-compliance with any terms of a lease, contract or property policies.
    • Falsification of any information on the rental application.
    • Anyone currently in the process of filing a bankruptcy or has filed a bankruptcy in the past six months.
  • OCCUPANCY: Maximum number of occupants per apartment: Two per bedroom, plus one additional occupant.
  • PETS: No dogs. A maximum of two cats are allowed; they must be at least one year old and spayed or neutered. All pets of any kind must be approved by management prior to bringing them onto the property. All approved pets must be accompanied by a Pet Agreement and paid Pet Deposit. Visiting dogs are NOT allowed on the property.
  • RENT & SECURITY DEPOSITS: The Applicant must be able to pay the first full month’s rent and any Security Deposit(s) prior to moving into the apartment. A security deposit in the amount of $600 is required. Additional deposits may be required for waterbeds, pets, satellite dishes, antennas, and/or storage lockers if available.
  • ACCEPTABLE FORMS OF PAYMENT FOR MOVE IN COSTS: Application fees may be paid with personal check, Cashier’s Check, Money Order, or online with a Credit or Debit card via our PayLease feature. Personal checks will not be accepted for any move in costs other than the application fees. If you wish to pay with a credit or debit card via PayLease, please visit our property’s homepage and select the tab labeled “Pay App” Security deposits which are due prior to move in, must be paid by Cashier’s Check, Money Order or via PayLease. Move-in rent checks for the first full month’s rent must be paid with a Cashier’s Check or Money Order only. Additional deposits (such as a pet deposit) must be paid by Cashier’s Check or Money Order only. Cash will not be accepted at any time. If the payment for any move in costs is dishonored and/or returned by the bank unpaid, the Applicant will automatically be declined residency.
  • PARKING: Applicant agrees to management’s assignment of parking spaces.
  • INSURANCE: Resident agrees to maintain a policy of $100,000 personal liability insurance. If coverage is through any company other than ePremium, Resident will provide Lessor with written proof of compliance. Regardless of the provider, insurance must be in effect on or prior to the Commencement Date of this Lease, subsequent renewal periods and from time to time thereafter upon Lessor’s request.

Insurance carriers must list the Property Name – as an “Interested Party” on the Declaration page and that the insurance company will notify the community in the event of a cancellation or change in policy status.

  • NON-SMOKING PROPERTY: Smoking, in any form, anywhere inside any of the dwelling units, or inside any buildings within the apartment community, is strictly prohibited. The prohibition of smoking extends to all residents, their occupants, guests, invitees and all others who are present on or in any portion of the community. “Smoking” refers to, but is not limited, to any use or possession of cigar, cigarette, e-cigarette, hookah, vaporizer, or pipe containing tobacco or a tobacco product. Smoking also refers to use or possessions of burning, lighted, vaporized, or ignited non-tobacco products if they are noxious, offensive, unsafe, unhealthy or irritating to other persons.

Additional Information:

Application Verification: Credit and Criminal Records are verified by an independent service.

Security Policies: We are concerned about your safety, but we cannot provide or guarantee it. As you can appreciate no one can ensure your safety. No matter what measures the owner takes no security system, patrol or electronic security devise can prevent crime. Your personal safety and the safety of your belongings relies with you and the local law enforcement.

In support of our Francis Care Green Initiative, all notifications and community announcements are delivered by email. It is the responsibility of the resident(s) to notify the leasing office of any changes to their primary email account and provide us with their current email addresses for future correspondence and alerts, such as emergencies, property maintenance information, pest control treatment scheduling, leasing office closures, preventative maintenance, package notifications, property events, impromptu contests, monthly billing notices, etc.

If the resident(s) are notified via email to contact the leasing office, and requests are not responded to promptly, a written document may be delivered to the apartment as a secondary form of contact. In keeping with this initiative, please provide your email address and check your inbox regularly. Thank you in advance for your full cooperation.

Toluca Terrace Apartments in Burbank, CA

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